Frequently Asked Questions
Please read our FAQ before sending us a message.
We need to know the full postal address, the contact details for the person ordering and the VAT number (if applicable) for the company.
Once an order has been generated in the online shop, you will receive an email with a proforma invoice attached. This can be paid by online banking or we accept payment with card over the phone. Once this has been paid, the goods will be shipped on the next working day.
Ireland is Next day delivery by DPD Courier UK Mainland is 2-3 business days by DPD Courier.
If you have a VAT Registered company in the UK, then you won’t pay the VAT on the purchase because we are shipping form our facility in the Republic of Ireland. If you are not VAT registered, you will be charged the Irish rate of (Currently) 23%. **Please note, we do check every number before invoice is sent**
It has been decided that all orders of 1,000 Units or more will qualify for free shipping in the UK and 500 Units or more will qualify for free shipping in Ireland. T&C’s Apply and not available on purchases of spare adhesive pads.
Absolutely, We will send a proforma invoice to you for payment before goods are shipped and we will also send the receipt inside the box with your order.